SB1 Pay - Professional Payment Gateway

Introduction

Welcome to SB1 Pay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment services, website, and mobile applications.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

Personal Information

Name, email address, phone number, and postal address
Date of birth and government-issued identification numbers
Bank account details and payment card information
Aadhaar number and PAN card details (as required by law)
Biometric information for AEPS services
Business information for merchant accounts

Transaction Information

Transaction history and payment details
Merchant and recipient information
Transaction amounts, dates, and locations
Device information and IP addresses
Geolocation data when using mobile services

Technical Information

Device type, operating system, and browser information
Log files, cookies, and similar tracking technologies
Usage patterns and service preferences
Error reports and performance data

2. How We Use Information

Service Provision

Processing payments and money transfers
Facilitating mobile recharges and bill payments
Providing AEPS and micro ATM services
Managing your account and user preferences
Sending transaction confirmations and receipts

Security & Compliance

Verifying your identity and preventing fraud
Complying with KYC (Know Your Customer) requirements
Meeting regulatory and legal obligations
Monitoring for suspicious activities
Maintaining transaction records as required by law

Communication & Support

Providing customer support and technical assistance
Sending important service updates and notifications
Responding to your inquiries and requests
Conducting surveys and collecting feedback

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Partners

Banks and financial institutions for transaction processing
Payment processors and gateway providers
Mobile operators and utility companies
Technology service providers and cloud platforms
Customer support and call center services

Legal Requirements

Compliance with court orders and legal processes
Regulatory reporting to RBI, NPCI, and other authorities
Law enforcement requests and investigations
Tax authorities and government agencies
Anti-money laundering (AML) compliance

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

256-bit SSL encryption for all data transmissions
Advanced encryption for stored sensitive data
Multi-factor authentication for account access
Regular security audits and penetration testing
Secure data centers with 24/7 monitoring
Firewall protection and intrusion detection systems

Compliance Standards

PCI DSS compliance for payment card data
ISO 27001 information security management
RBI guidelines for payment system operators
NPCI security standards compliance
Regular third-party security assessments

5. Your Rights

You have the following rights regarding your personal information:

Right to Access

Request copies of your personal data and information about how it's processed.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Data Portability

Request transfer of your data to another service provider.

How to Exercise Your Rights

Contact our Privacy Officer at privacy@brasspayment.com
Submit a request through your account dashboard
Call our customer support at +91 98765 43210
Send a written request to our registered office

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Types of Cookies

Essential Cookies: Required for basic website functionality
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand usage patterns
Marketing Cookies: Used for relevant advertisements

Managing Cookies

Configure your browser to block or delete cookies
Use our cookie preference center
Contact us for assistance with cookie management

7. Contact Information

If you have any questions about this Privacy Policy, please contact us:

8. Policy Updates

We may update this Privacy Policy from time to time. When we make changes:

We will post the updated policy on our website
We will notify you via email for significant changes
We will update the "Last Updated" date
We may request your consent for material changes

We recommend reviewing this policy periodically to stay informed about how we protect your information.

Privacy Policy

Last Updated: Oct 01, 2025