Privacy Policy

Your privacy is our priority

Last Updated: Oct 01, 2025

Version 2.1 - Effective Immediately

Introduction

Welcome to SB1 Pay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment services, website, and mobile applications.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

Personal Information

  • Name, email address, phone number, and postal address
  • Date of birth and government-issued identification numbers
  • Bank account details and payment card information
  • Aadhaar number and PAN card details (as required by law)
  • Biometric information for AEPS services
  • Business information for merchant accounts

Transaction Information

  • Transaction history and payment details
  • Merchant and recipient information
  • Transaction amounts, dates, and locations
  • Device information and IP addresses
  • Geolocation data when using mobile services

Technical Information

  • Device type, operating system, and browser information
  • Log files, cookies, and similar tracking technologies
  • Usage patterns and service preferences
  • Error reports and performance data

2. How We Use Information

Service Provision

  • Processing payments and money transfers
  • Facilitating mobile recharges and bill payments
  • Providing AEPS and micro ATM services
  • Managing your account and user preferences
  • Sending transaction confirmations and receipts

Security & Compliance

  • Verifying your identity and preventing fraud
  • Complying with KYC (Know Your Customer) requirements
  • Meeting regulatory and legal obligations
  • Monitoring for suspicious activities
  • Maintaining transaction records as required by law

Communication & Support

  • Providing customer support and technical assistance
  • Sending important service updates and notifications
  • Responding to your inquiries and requests
  • Conducting surveys and collecting feedback

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Partners

  • Banks and financial institutions for transaction processing
  • Payment processors and gateway providers
  • Mobile operators and utility companies
  • Technology service providers and cloud platforms
  • Customer support and call center services

Legal Requirements

  • Compliance with court orders and legal processes
  • Regulatory reporting to RBI, NPCI, and other authorities
  • Law enforcement requests and investigations
  • Tax authorities and government agencies
  • Anti-money laundering (AML) compliance

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • 256-bit SSL encryption for all data transmissions
  • Advanced encryption for stored sensitive data
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Secure data centers with 24/7 monitoring
  • Firewall protection and intrusion detection systems

Compliance Standards

  • PCI DSS compliance for payment card data
  • ISO 27001 information security management
  • RBI guidelines for payment system operators
  • NPCI security standards compliance
  • Regular third-party security assessments

5. Your Rights

You have the following rights regarding your personal information:

Right to Access

Request copies of your personal data and information about how it's processed.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Data Portability

Request transfer of your data to another service provider.

How to Exercise Your Rights

  • Contact our Privacy Officer at privacy@brasspayment.com
  • Submit a request through your account dashboard
  • Call our customer support at +91 98765 43210
  • Send a written request to our registered office

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Types of Cookies

  • Essential Cookies: Required for basic website functionality
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand usage patterns
  • Marketing Cookies: Used for relevant advertisements

Managing Cookies

  • Configure your browser to block or delete cookies
  • Use our cookie preference center
  • Contact us for assistance with cookie management

7. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Company Information

Company: SB1 Pay

Address: Building No./Flat No.: 8-12-139 Name Of Premises/Building: 8-12-139 Road/Street: NA D Swamy Temple Locality/Sub Locality: Girmajipet, Mathwada City/Town/Village: Warangal District: Warangal State: Telangana PIN Code: 506002

Email: info@sb1pay.com

Phone: +91 9849637888

8. Policy Updates

We may update this Privacy Policy from time to time. When we make changes:

  • We will post the updated policy on our website
  • We will notify you via email for significant changes
  • We will update the "Last Updated" date
  • We may request your consent for material changes

We recommend reviewing this policy periodically to stay informed about how we protect your information.

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